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Delivery & Returns

Delivery

A charge of £8.99 inclusive of VAT will be levied for each consignment. Our carriers are only authorised to deliver goods where a specific signature for goods is available, between the hours of 9am – 5pm, Monday to Friday and only to the address of the purchaser. However, where specific instructions are given to leave the wine without a signature being obtained or to leave the consignment at an address other than the purchaser, we cannot accept responsibility for loss or damage arising as a result of carrying out those instructions.
Only persons over the age of 18 years of age can accept delivery of a consignment.

Delivery is normally within 4 working days of ordering. Working days are Monday – Friday and do not include Saturday, Sunday or Bank Holidays.

Customer Promise

Quality – If you buy any of our wines and you don’t like a bottle, we will credit your account for the amount paid for that bottle. If you have bought a whole case of one particular wine, then we will credit your account with the price paid for the whole case, including delivery, as soon as we have collected the rest of the wine from you, provided of course that you have only drunk one bottle from the case. If you have bought a mixed case of wine to which a case discount has been applied we will credit your account with a proportion of the price you paid determined by the proportion of the case contents the wine you don’t like represents.

Returns

If some or all of the bottles of wine in a case are broken or spoiled when they are delivered you should notify us as soon as possible. You may choose either to return the whole case or just the affected bottles for a refund.

You must notify us of all wines which are due to be returned for any of the reasons within 7 days from delivery of the wine.

You can call us on 07597 880680, or notify us by email on help@silverfoxwines.co.uk or in writing to Silver Fox Wines, 20 Warren Drive, Thornton Cleveleys, FY5 3HB.

All refunds and reimbursements will be paid within 30 days of you notifying us of your wish to return wine, provided the wine has been collected by our carrier.

Any wines collected by our carrier must be in their original box to avoid further breakages, where possible.

Nothing in these Terms and Conditions will reduce your statutory rights relating to faulty or misdescribed goods. Further information about your rights is available from your Local Authority Trading Standards Department or Citizen’s Advice Bureau.

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