Terms & Conditions
These terms and conditions will apply when you order goods or services from Silver Fox Wines Ltd via our website and by means of any distance communication. For the purpose of these terms and conditions, distance communication includes the following:
Before proceeding to order our goods and services, we ask that you read these terms and conditions carefully.
If you find that you are unable to agree to these terms and conditions, then you must not order our goods and services. If, however, you agree to them unconditionally, you may place an order to which these terms and conditions will apply.
We collect personal information to enable us to process and deliver your order. By registering your details on our website you consent to us holding personal data about you. We are committed to the data protection act 1998 and the information you give will not be shared with any other company.
We are dedicated to the privacy of your information.
In accordance with UK law you must be 18 years or over to place an order with Silver Fox Wines.
By placing an order you confirm that you are at least 18 years old and all deliveries must be signed for by an adult aged 18 years or over. Silver Fox Wines reserve the right not to accept any orders.
Ordering with Silver Fox Wines
When ordering with Silver Fox Wines products are subject to availability. If for some reason a product is out of stock we will inform you by email or telephone as to its time of availability or a suitable alternative.
Delivery on the UK mainland is normally within 4 working days of ordering.
Working days are Monday – Friday and do not include Saturday, Sunday or Bank Holidays.
All information is sent and received using the latest in secure e-commerce
Prices on this website are per bottle inclusive of VAT at 20%. Prices are subject to changes in duty and VAT. Prices are applicable to deliveries made to the UK Mainland only.
A charge of £11.00 inclusive of VAT will be levied for each consignment on the UK mainland. Our carriers are only authorised to deliver goods where a specific signature for goods is available, between the hours of 9am – 5pm, Monday to Friday and only to the address of the purchaser. However, where specific instructions are given to leave the wine without a signature being obtained or to leave the consignment at an address other than the purchaser, we cannot accept responsibility for loss or damage arising as a result of carrying out those instructions.
Customers are requested to carefully check all goods at the time of delivery. The delivery or carriers note should be signed noting any shortages or breakage. We regret we cannot entertain claims not recorded in this way. In any case claims must be to our office within three days of delivery. We shall not be liable for any consequential loss or damage in any respect.
Customers have a seven day right of withdrawal from mail order contracts. Notice of cancellation must be given in writing and will be effective upon receipt at our offices. Please note that in the event of a cancelled order, a charge may be levied to cover the cost of collecting the goods.